Revamping Netrin's Troubleshooting Experience
Designing a guided flow to help users debug and resolve issues effortlessly
tl;dr
MY ROLE
I worked as solo UX Designer on this project.
TEAM
Siddhant Agarwal, Dhinesh Ramaswamy, Neha Kaura, Rishikesh Sarangan, Alex Joseph
CONTEXT
Current troubleshooting flow has left our users getting lost in a maze of options, struggling to fix issues on their own. To turn things around, we redesigned the troubleshooting flow, offering a step-by-step guide that makes resolving problems straightforward. Now, users can debug and troubleshoot effortlessly, improving their overall experience with the app.
